If you need to return or exchange an item from K E L L Y. boutique, please make sure that you email us at firstname.lastname@example.org within 7 days of receiving your item(s). Once you email us, we will send you a return label and issue you the refund once we have received the merchandise. After 7 days, your item(s) will be considered final sale. ALL SALE ITEMS ARE FINAL SALE. All items must be in the same condition you received them in with all tags attached. No worn or used items will be accepted. Please feel free to reach out to us with any questions!